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FREE STANDARD SHIPPING ON ALL ORIGINAL OILS AND GICLEE PRINTS WITHIN THE CONTINENTAL UNITED STATES!

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FREQUENTLY ASKED QUESTIONS


 

WHAT IS YOUR SHIPPING POLICY? 

FOR ORIGINAL OIL PAINTINGS We will use Federal Express. Painting shipments will be 100% insured. Shipping times range from 7-10 business days depending on destination and packaging/crating time. You will receive a tracking number as soon as your art has been shipped.

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your print(s) has been shipped.

** Due to shipping requirements, pieces with a long side greater than 40"" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30"" on the short side, or over 40"" in length must be boxed/crated at an additional cost.  All additional Crate fees are included in the product total.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES?

  • Exchanges may be made for art damaged in-transit or defective due to printing/varnish imperfections.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact darsenaultart@gmail.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

ALL PRINT SALES ARE FINAL. If you have ordered in error, please contact darsenaultart@gmail.com as soon as possible if you need to cancel your order. 

HOW DO I RETURN MY PACKAGE?  

For replacement of damaged art, please email darsenaultart@gmail.com 

WHO TO CONTACT?  

You can reach out at any time by email at darsenaultart@gmail.com 

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to know about what's happening at the Rockport gallery and keep up-to-date with new work! An easy way to stay connected is by signing up for our newsletter! You can also follow us on our social media pages as we are regularly posting about new work! 

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It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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